General Terms and Conditions of the Online Store

The General Terms and Conditions of the initra.com online store have been drawn up in accordance with the Consumer Protection Act (ZVPot), based on the recommendations of the Chamber of Commerce and Industry, and international e-commerce codes. The General Terms and Conditions deal with the operation of the online store, the rights of the user and the business relationship between the provider and the buyer.

Provider

The online sale on initra.com is carried out by the company INITRA Inženiring d.o.o., Podsmreka 59a 1356 Dobrova Slovenija, iinfo@initra.com .INITRA Inženiring d.o.o., operates in accordance with the Electronic Commerce Market Act (ZEPT) and the regulations adopted on its basis.

Prices and VAT

All prices published on our website are valid only for purchases made and completed on the initra.com website. All prices quoted on the website of the provider are final prices. The prices are in euros (EUR) and include the appropriate rate of value added tax – VAT, unless explicitly stated otherwise. The price quoted for each product does not include delivery charges. Prices are valid at the time of placing the order and have no predetermined validity. The contract of sale between the provider and the buyer is concluded at the moment the order is confirmed by the provider. From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Validity of the order/offer

The prices for the selected goods are valid until the date of validity of the offer indicated on the order/offer. The provider reserves the right to change the prices without prior notice. Prices and other benefits (discounts, gifts, delivery method, postage participation, etc.) on the day the order is placed apply. The original invoice received at the time of payment or delivery is valid, in conjunction with the general terms and conditions published on this page and confirmed when the order is placed.

Payment methods

The provider offers the following payment methods:

Payment by invoice by transfer to the company’s transaction account

Payment can be made on the basis of the electronic order received and the prior selection of this option.

Payment by credit and debit cards

Mastercard, Visa and Visa Electron. Mastercard debit cards are also accepted. Payments are made via Stripe (card system). You will not be redirected to another page when you make a purchase.

Order confirmation

The supplier considers the order confirmed after receipt of the full purchase price in the company’s transaction account.

Withdrawal from an order

Under the Consumer Protection Act, the buyer has the right to notify the provider within 14 days of taking delivery of the goods that he or she withdraws from the contract, without having to give a reason for his or her decision. The buyer can download an electronic withdrawal form from the website or send any unambiguous statement that makes it clear that he or she is withdrawing from the contract. In this case, the provider shall immediately send the buyer an acknowledgement of receipt of such withdrawal form by e-mail on a durable medium.

The only cost to be borne by the buyer in connection with the withdrawal from the contract is the cost of returning the goods. The goods must be returned to the provider no later than 14 days after the date of the notification of withdrawal (purchase). The goods shall be deemed to have been returned by the buyer in due time if they are sent before the expiry of the 14-day period for return.

The goods received must be returned by the buyer undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity without any fault on the part of the buyer.

Refunds shall be made immediately or at the latest within 14 days of receipt of the notice of withdrawal. The provider shall return the payments received to the buyer by the same means of payment as used by the buyer, unless the buyer has expressly requested the use of a different means of payment and unless the buyer bears no costs as a result. The provider may withhold the reimbursement of payments received until receipt of the returned goods. The returned product must be unused, undamaged and in its original packaging.

The return of the goods received to the provider within the withdrawal period shall be deemed to be a communication of withdrawal from the contract.

Pursuant to Article 43c, the buyer shall not have the right to withdraw from the contract in respect of products which have been customised or made to measure specifically for him (colour, dimensional adjustment, fully customised manufacture), unless otherwise agreed between the buyer and the provider.

Rejection of the order

The initra.com store may refuse an order for which it is satisfied that it cannot be performed under the conditions and with the information available to it, and the buyer may not claim fulfilment of the order, compensation or any other form of benefit.

Processing of the order

The initra.com store shall commence the activities necessary for the execution of accepted orders immediately upon receipt. If you choose the option of payment to our transaction account, the activities for order execution shall start after the inflow of funds.

Storage of the order

The electronic order placed is stored with the provider. At the consumer’s request, a copy of the order shall be sent to the e-mail address or physical address indicated in the order. The request may be made to our e-mail address or in writing to the provider.

Protection of personal data

The provider undertakes to protect all personal data of the user at all times. They will be used exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. If you do not wish to receive this information, please inform us by e-mail to: initra.com . Under no circumstances will user data be passed on to unauthorised persons. By using our website, you also consent to the use of the information in the manner and in the cases described above. The registered user is also responsible for the protection of his/her personal data by ensuring the security of his/her username and password.

Security

We use a number of security protection systems on our websites to ensure adequate protection against loss, unwanted alteration or misuse of data.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to comply with its obligation to establish an effective complaints handling system. Complaints must be submitted via e-mail or in writing to the provider’s address. The complaint handling procedure is confidential. The provider acknowledges that an essential characteristic of consumer disputes, at least as far as judicial resolution is concerned, is their disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the buyer/consumer not bringing the dispute before the courts. Therefore, the provider shall use its best endeavours to resolve any disputes amicably or by out-of-court settlement, but should this not be possible, the disputes shall be settled by the competent court in Novo mesto.

Out-of-court settlement of consumer disputes

INITRA Inženiring d.o.o., hereby informs visitors to the website and potential and existing customers who have the status of consumer within the meaning of Article 4(1) of ZIsRPS, pursuant to Article 32(3) of ZIsRPS, that it does not recognise any IRPS provider as competent for the resolution of a consumer dispute that a consumer may initiate pursuant to this Act, which means that any disputes that may arise, if the parties are unable to resolve them amicably, shall be settled before the competent court. At INITRA Inženiring d.o.o., we comply with the applicable consumer protection legislation. We will acknowledge receipt of the complaint as soon as possible and deal with it within 8 (eight) days of receipt. We will use our best endeavours to resolve any disputes amicably.

Other conditions

INITRA Inženiring d.o.o., reserves the right to change prices without prior notice.
We also reserve the right to make changes to the content and other changes.
Textual errors are possible and we accept no liability for them.

Warnings

By confirming your order, you confirm that you have read the full text of the general terms and conditions set out here and that these terms and conditions were expressly brought to your attention at the time of purchase.